Do you have a question? Below you will find an overview of frequently asked questions with detailed answers. Is your question not listed? Do not hesitate to contact us via the form. We are ready to assist you personally and answer your questions.
At Qtents, we manufacture our tents at our location in Waalwijk, the Netherlands. This enables us to work quickly and flexibly, ensuring uncompromising quality.
Discover a range of sizes for our tents! On the product pages of our stretch tent and sailcloth tent, you will find the standard sizes. However, we go beyond that: we can fully customize the tents to suit your specific size requirements. Contact our sales team at +31 85 040 99 63 to discuss your specific needs. We are ready to assist you!
The standard colours available depend on the type of tent. Our stretch tents are available in a range of beautiful colours: sand, platinum gray, taupe, black, red, and white. The sailcloth tents are available in the elegant choice of ivory and white. The festival tent is available in colours orange, baby blue, black, red and sand.
Choose the colour that perfectly suits your style and theme. As we produce all our tents inhouse, custom made solutions with a specific different colour is always possible. Contact us for the possibilities!
Our tents are made from high-quality materials that meet the highest standards. The fabric is fully waterproof, fire-resistant, and equipped with a UV filter. Depending on the tent type, they can even withstand wind force 8-9.
The tent fabric is treated with a special top coating that prevents discoloration and loss of quality. The tent fabric is impregnated with a special coating on both the inside and outside, preventing the growth of algae and mold.
At Qtents, we offer you flexibility in choosing the poles! You can choose between (optionally divisible) high-quality aluminum poles or solid one-piece wooden poles. Each option has its own unique features and aesthetics, allowing you to select the poles that perfectly fit your preferences.
For a safe and stable setup of our tents, a minimum clearance of 1.5 meters is required all around. This space is essential for placing anchors, attaching ropes, and creating sufficient tension.
At Qtents, we proudly guarantee that all our tent solutions remain waterproof, thanks to the special coating and unique seam seals. You don't have to worry about periodic treatments because our tents are designed to be long-lasting water-resistant.
Qtents tents are UV resistant, depending on the tent type up to UV index 8-9. A special top coating prevents the fabric from discolouring or deteriorating in quality.
Our tents are wind resistant and, depending on the specific type, can withstand wind speeds of up to wind force 8-9. This gives you peace of mind and confidence in the stability of our tents, even in challenging weather conditions.
At Qtents, we value safety and quality. All materials used in the production of our tents comply with the required standards. We ensure that each Qtent is delivered with a fire certificate, guaranteeing the fire safety of our tents.
Our tents are specially designed to be easily set up with minimal manpower. We provide clear assembly instructions with every tent purchase, allowing you to get started quickly. Additionally, if desired, we can also provide a construction manual for municipal permits.
At Qtents, we designed tents to stay outside throughout the year. However, some tents are better suited for long-term outdoor use than others. For customized expert advice, please contact our sales team at +31 85 040 99 63.
We offer you the choice between solid or transparent side walls for both our stretch tents and sailcloth tents. Contact our sales team at +31 85 040 99 63 to discuss your specific preferences.
At Qtents, we offer the option to fully colour print the fabric of the tent, both on the inside and outside. This option allows you to achieve maximum exposure or perfectly align your tent with your corporate identity. Additionally, we can add festive flags in a range of colours upon request. Contact our sales team at +31 85 040 99 63.
We have prepared detailed installation instructions which you receive with your purchase. These contain valuable tips and guidelines to keep your tent in optimal condition. One of the key aspects of maintenance is ensuring that your tent is properly dried before storing it for an extended period.
Under normal use, following the provided instructions, you can expect our stretch and sailcloth tents to have a lifespan of 7-13 years (3-7 years for the light version of the stretch tent). For our festival tents, the lifespan extends up to 7-15 years.
You can buy a tent by contacting our sales team. Please send us an email at sales@qtents.com, fill out the contact form on our website or call our sales team on +31 85 040 99 63.
Contact our sales team at +31 85 040 99 63 for personalized assistance in choosing the perfect tent. Alternatively, fill out our contact form and we will get in touch with you.
Of course, you can always collect your Qtent. You can pick it up at our factory in Waalwijk, the Netherlands. We will get the order ready for you so you can load it into your vehicle. If necessary, our staff will be on hand to help with a forklift truck.
A tent from Qtents is a bespoke product; you cannot return our products. Once an order is confirmed, it is final and cannot be cancelled or returned.
Our tents are manufactured in the Netherlands, but our tents are sold all over the world. We ship our products from the Netherlands and our haulier partners deliver to every continent.
We work with several shipping partners; the shipping rates depend on the location to which the order is to be shipped. Moreover, the size of the order can affect the shipping costs. The shipping costs are also influenced by the means of shipping: our products are shipped by road, by sea and by air.
A tent from Qtents is a bespoke product; you cannot return our products. Once an order is confirmed, it is final and cannot be cancelled or returned.
You cannot pay in arrears; once you have agreed to the quotation, you will receive an order confirmation and an invoice. We shall manufacture the tent when 50% of the invoice has been paid. Once the tent is ready, you must pay the remaining 50%. We shall only ship the order or release it for collection once the order has been paid in full.
At Qtents, we are here for you in case any damage occurs to your tent. We offer professional repair services and have dedicated repair days scheduled throughout the year. Please email us one or more photos of the damage at sales@qtents.com. After evaluation, we will contact you to discuss the options and expected costs.
We offer a service to set up and/or dismantle the tent at your desired location. Our experienced team is ready to assist you. Additionally, we also offer the option to store your tent during the winter season. Contact our sales team at +31 85 040 99 63.
We offer a 5-year warranty on our HQ-8 stretch tent cloths and 1-year warranty on the construction of our other tents. We stand behind the craftsmanship and materials we use and aim for high-quality finishing.
At Qtents, we do not offer tent rental services. If you are looking for the possibility to rent a tent, we are happy to refer you to one of our valued customers specializing in tent rental. Contact us at +31 85 040 99 63.

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